Please allow 2-5 business days for your items to be processed and dropped off at the post office. USPS then takes 2-5 business days to deliver your packages (please be patient during the current pandemic). All purchases will be shipped via USPS with tracking number included. Shipping cost will be calculated upon checkout. Shipping cost may vary slightly based on location.
Should you want bulk/wholesale candle or jewelry orders, contact me via email and a separate shipping rate will be negotiated.
A separate invoice of the shipping total will be emailed to you for custom pieces.
If you're in the Orlando area, you could always opt for "pickup" at checkout which is free of cost. DUO58 Cafe is the default pickup location during their store hours. Address: 2842 S Alafaya Trail, Orlando, FL 32828
Pickup means retreiving your items that you already paid for here on the website. You will not be required to pay again at DUO58, you will only be showing your ID to retreive your goodies!
DUO58 offers 10% off their entire menu when you pick up a Beth Autumn package, yay!! Packages are available for pickup on the the Tuesday after you placed your order. If you placed an order on Monday or Tuesday, please note that your order will be available for pickup the following Tuesday. This gives me time to package and drop off your order. Please do not select the pickup option if you won't be readily available. Kindly asking that you respect the Tuesday pickup policy to honor the employees at DUO58. Please do not leave your package at the store for an extended time. Exceptions can be made but please communicate with me beforehand. I will also communicate with you if anything changes. Thank you!
My goal is for you to be satisfied with your purchase. Every order is handcrafted and packaged with care. Please read the descriptions carefully and email me if you have any concerns about colour, sizing and other inquiries before purchasing. Due to this, all sales are final. However, I will be able to refund or exchange your order if requested within 24 hours after purchasing. I will not refund your order if USPS is taking a longer time to ship. Please be aware of my processing times before purchasing.
Damage return inquiries will be dealt with on a case-by-case basis. I am not liable for what happens to your package after USPS retrieves it or if it is lost by them. You will be aware of when USPS retreives your package by the tracking number that is issued with every order.
All items are handcrafted and with that may come small cosmetic imperfections that will not interfere with the overall functionality of the product. Such imperfections may include very small bubbles, slight marks or variance of colour from what's seen on screen.